Guides to selling on WhatsApp
Straight answers to what merchants ask before they start selling on WhatsApp in an organised way.
How to connect your WhatsApp number to your store officially
Connect the WhatsApp number you already use to Meta’s official WhatsApp Business Platform, keep your number, and bring your chats if you keep the app.
Read the guideHow to take orders on WhatsApp without losing any
A practical way to run WhatsApp orders for your shop: from the customer’s message to the paid order, with preparation and delivery tracked.
Read the guideHow to send a mada payment link on WhatsApp
Let customers pay with mada, Visa or Mastercard from a link inside the WhatsApp chat, and see the order marked paid at once.
Read the guideWhatsApp Business app or the official platform?
The difference between the WhatsApp Business app and the official WhatsApp Business Platform (API), and the signs it’s time for your store to move.
Read the guideAn AI assistant that answers your WhatsApp customers in Arabic, safely
How the A3malak AI assistant answers customer questions from your own store data only, and when it hands the chat to your team.
Read the guideWhat WhatsApp Business messages cost in Saudi Arabia
When you pay Meta for WhatsApp Business messages, when they’re free, and how to see the cost before you send.
Read the guideHow to find a wholesale supplier for your store’s products
Ask for supplier quotes for your products from one place, compare them before you decide, then buy from the supplier directly.
Read the guideE-invoices for WhatsApp orders: what you need
How to issue ZATCA-format e-invoices for your paid WhatsApp orders, and when you need them.
Read the guideReturn policy for an online store: handling returns on WhatsApp
Write a clear return policy, take return requests inside WhatsApp, and close them with a refund, an exchange or store credit.
Read the guidePayment reminders on WhatsApp: automatic follow-ups for unpaid orders
Customer confirmed but didn’t pay? Turn on ready-made reminders with the payment link that stop on their own once paid, and see how many orders you recovered.
Read the guideDelivery zones, fees and time slots for your WhatsApp orders
Set delivery zones with a fee each, a minimum order and free delivery over an amount, time slots with a set capacity, and cash on delivery.
Read the guideA loyalty program for your WhatsApp customers: points and tiers redeemed as store credit
Reward customers with points on every paid order, Silver and Gold tiers, and points redeemed as store credit with one tap in WhatsApp.
Read the guideA WhatsApp catalog for your store: show your products and receive carts in the chat
Connect your A3malak products to a WhatsApp catalog so customers browse them and send a cart inside the chat, and you get it as an order to review.
Read the guideWho is Muhandis, A3malak’s technology partner?
Muhandis, our strategic technology partner, builds and develops A3malak: what it builds, how it protects your store and customers, and what that means for you.
Read the guide