Features
Most of what follows is on every plan. Loyalty, referrals, bookings and advanced analytics come with Growth and up; limits by plan are on the pricing page.
From chat to order
Your customer asks on WhatsApp, and the order is prepared in the same chat.
- Connect your business number officially through Meta, or keep using the WhatsApp Business app alongside it; before you connect, we show what changes in the app
- Share chats across your team, automatically or by hand
- Private notes the customer never sees, and a warning before two people reply to the same customer
- A catalog with variants, add-ons and stock
- See each order’s payment, preparation and delivery status
- Delivery zones with a fee each, a minimum order, and delivery slots with the number of orders you set
- Request supply when stock runs low: we gather supplier quotes, and you buy from the supplier directly
Read the guide: How to connect your WhatsApp number to your store officiallyHow to take orders on WhatsApp without losing anyDelivery zones, fees and time slots for your WhatsApp ordersHow to find a wholesale supplier for your store’s products
The AI assistant
It replies, suggests and prepares the order. You decide.
- Answers only from your products, prices and stock
- Prepares the order for your team to approve; on Pro it can send it itself, up to a limit you set
- Hands over to staff for complaints or special requests, and never issues a refund
- Chat summaries and suggested replies for your team
- A monthly credit included, a daily cap and an instant off switch
Read the guide: An AI assistant that answers your WhatsApp customers in Arabic, safely
Payments and invoices
Customers pay in one tap, and invoices take no manual work.
- Payment links with mada, Visa and Mastercard through Moyasar
- Cash on delivery with no platform fee
- Type prices before VAT if you prefer; customers always see them with VAT
- Promotions, coupons and discounts
- Returns, refunds and store credit
- ZATCA-compliant e-invoices for your customers once your account is connected to Fatoora
Read the guide: How to send a mada payment link on WhatsAppReturn policy for an online storeE-invoices for WhatsApp orders
Customers who come back
Every customer with their history, and messages at the right time.
- A profile for every customer, built from chats and orders, with tags, notes and sales stages
- Spots duplicate customers and merges them when you approve
- Automatic payment reminders for confirmed, unpaid orders, and a follow-up after delivery
- Campaigns with Meta-approved messages: marketing only to customers who opted in, never to anyone who opted out
- The estimated Meta cost before every campaign
- A campaign’s own discount code, with the orders that used it and their revenue in the campaign report
- Loyalty points and tiers redeemed as store credit, plus referrals and bookings, from Growth
Read the guide: Payment reminders on WhatsAppA loyalty program for your WhatsApp customersWhat WhatsApp Business messages cost in Saudi Arabia
Your team and your data
Clear access for everyone, and isolated data we never sell.
- Roles and permissions for every staff member
- Two-step sign-in with an authenticator app, and passkeys
- Every business’s data isolated from the others
- An audit log, and a full export of your data any time
- Handle your customers’ data requests under Saudi PDPL
Read the guide: WhatsApp Business app or the official platform?
Works with your tools
Salla and Zid sync, Aramex and SMSA, and an API for your developers. Some services need your own account with the provider.
Reports
Sales, net revenue and average order, response times and chat-to-order conversion, and team, campaign and customer-source performance. Advanced analytics comes with Growth.
WhatsApp messaging fees are billed by Meta directly to your Meta account and are not part of your subscription.