How to connect your WhatsApp number to your store officially
In most cases you can connect the same number your customers already know to the official WhatsApp Business Platform, and keep using the WhatsApp Business app on your phone. The official connection gives your team a shared inbox and opens the way to orders, payment links and the AI assistant inside the chat.
Why connect officially?
- Several staff answer the same number from their own devices, with a warning before two people reply to the same customer.
- Chats, orders and customer profiles in one place instead of on one phone.
- The connection goes through Meta itself, not unofficial tools that put the number at risk of a ban.
The steps
- Create your A3malak account and start the 7-day free trial.
- Press "Connect WhatsApp" and choose how to connect:
- "Keep using the WhatsApp Business app": the phone app keeps working alongside A3malak; sending is slower.
- "Move the number to A3malak only": the WhatsApp Business app can no longer be used on this number.
- Meta’s window opens (Meta owns WhatsApp and Facebook): log in with your Facebook account.
- Your business profile at Meta ("Business portfolio"): choose your business name or create it with your trade name.
- Your business messaging account ("WhatsApp Business account"): choose the existing one or create one; it isn’t the WhatsApp app on your phone.
- Phone number: choose your number, and you get a verification code by text or call. If your number was connected before and doesn’t appear, don’t type it as a new number; contact us.
- "Display name review": the name your customers see.
- A card for Meta’s message fees: Meta bills template messages to your own Meta account.
- "Business verification (optional)".
Then invite your team and decide who answers which chat. When you keep using the app, your contacts and chat history (up to 6 months) are imported once you approve sharing in the WhatsApp Business app. With "Move the number to A3malak only", nothing is imported.
Common questions
Do I lose the WhatsApp Business app on my phone?
No, if you choose to keep using it. Meta’s terms for this kind of connection apply.
What if the connection doesn’t complete?
We help you step by step. If you tried and the connection isn’t complete within 14 days of your first payment, we refund your first subscription in full and close the account.
Try connecting during the 7-day free trial
Try it free for 7 days