A WhatsApp catalog for your store: show your products and receive carts in the chat
In A3malak your products stay in one place: create a catalog in Meta’s Commerce Manager and connect it to WhatsApp; A3malak finds it, links it, and sends your products there and keeps them up to date. Your customer browses the catalog inside WhatsApp and sends a cart, which reaches you in the chat as a draft order to review and confirm.
Before you start
- A WhatsApp number officially connected to A3malak. The catalog doesn’t work with the sandbox number.
- Catalog access on the WhatsApp connection, which is requested when you connect. If A3malak says it’s missing, reconnect WhatsApp and allow catalog access.
1. Open "WhatsApp catalog" in A3malak
In Settings → Orders & delivery → WhatsApp catalog, press "Create a catalog in Meta". You see the three steps and an "Open Commerce Manager" link.
2. Create the catalog at Meta and connect it to WhatsApp
- In Meta’s Commerce Manager, press "Add catalog", choose "E-commerce" and the business that owns your WhatsApp number. Leave it empty; A3malak adds the products.
- In WhatsApp Manager, open "Catalog", choose the catalog, then "Connect catalog".
3. Come back to A3malak, and we link it
Press "Check now", or leave it to us: while no catalog is linked, we check every 15 minutes. When we find the catalog we link it, start syncing your products to it and send you a notification; if we find more than one, we ask you to choose the one you sell from. A3malak then turns on the cart on your number, and you see the last sync and any product that wasn’t accepted, with the reason.
How products stay up to date
- Your A3malak products are the source: any edit in Commerce Manager is replaced at the next sync, so edit your products in A3malak.
- Changes arrive within minutes, and a full sync runs every day.
- A product that’s out of stock shows as unavailable, unless you allow backorders.
When a customer sends a cart
The cart reaches you in the chat as a draft order with the products and quantities. If a product has required options, such as a size, the customer is asked for them in a WhatsApp form. Then you review and confirm the order and send the payment link as usual (see How to take orders on WhatsApp). Your team can also send several catalog products in one message from the chat.
Common questions
Where do I edit products: at Meta or in A3malak?
In A3malak. The sync sends your A3malak data to Meta and replaces any edit made in Commerce Manager.
I already have a catalog at Meta and know its ID. What do I do?
Open "Advanced: enter the catalog ID" in the steps, paste the ID, then save.
Which number does the catalog work with?
With the WhatsApp number connected to A3malak and moved to the platform only; it doesn’t work with the sandbox number.
Connect your products to a WhatsApp catalog during the free trial
Try it free for 7 days