A3malak
العربية Sign in Try it free

Refund Policy

This policy applies to subscriptions to A3malak provided by Appray ai LTD. We issue the invoices; card and mada payments are processed by Moyasar, a payment provider licensed by the Saudi Central Bank. Refunds go back to the original card, each with a ZATCA credit note.

1. WhatsApp connection guarantee

If you cannot connect your WhatsApp number to the Service within 14 days of your first payment (for example, because Meta rejects the number or your business), you can cancel and receive a full refund of your first subscription payment. The 14 days count from the first charge, not from the start of a free trial. To qualify, at least one attempt to connect WhatsApp must have been made from your account during those 14 days. You can request it from your billing settings or by emailing [email protected]. The guarantee covers the platform subscription only, not add-ons, credit packs or promotions.

Free trial

The 7-day free trial costs nothing. If you do not cancel before it ends, your plan’s first period is charged automatically on the last day (we remind you two days before). A first charge after a trial is a payment for a started period and follows section 3; section 2 applies to it as to any first payment.

Full refund within 7 days of the first charge. If the trial turned into a paid plan by mistake, choose “I didn’t mean to continue” when cancelling in your billing settings (or email [email protected]) within 7 days of the first charge after the trial. We refund that charge in full to your card with a credit note, and access to the Service ends when the refund is made.

2. Requests within 14 days

If you are not satisfied with the Service, you can request a refund of your first payment within 14 days of purchase by contacting us. We review each request in good faith and, where approved, refund the payment in full to your card.

3. Renewals and cancellations

  • You can cancel at any time. Cancellation stops future renewals and takes effect at the end of the period you have paid for; you keep access until then.
  • Apart from sections 1 and 2, payments for a period that has started are not refunded, including for partially used periods, downgrades or unused seats and numbers.
  • If you were charged after cancelling, or charged twice by mistake, contact us and we will refund the charge.

4. Charges we do not refund

  • WhatsApp messaging fees: these are billed by Meta directly, not by us.
  • AI credits already used, and Product Hub promotions that have started, unless charged in error.
  • Platform fees kept from your customers’ card payments, except the pro-rata reversal on a refund to your customer.

5. How refunds are paid

Approved refunds are sent through Moyasar to the card that was charged, normally within 14 days of approval; your bank may take a few more days to show it. Each refund comes with a credit note in your billing settings.

6. Contact

Email [email protected] with your business name and the email used at checkout.